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All Shifts

  • Ensure you have access to the #techs and #techs-live Discord channels and that notifications are turned on during your shift.
    • Follow task instructions below for general duties
    • Work on any shop projects (as assigned)
    • Answer the phone and take any messages submitting them on the phone message form.
    • Perform at least one round to ensure:
      • Check and empty or ask member to empty main dust collector
      • Pull the sweep cables on the fines filters while the dust collector is off
      • Check and empty or ask member to empty CNC dust collector
      • Observe that members are operating woodworking tools with the dust collection blast gates open.
      • Members are aware you are the Shop Tech on duty
      • Members are being safe on equipment
      • Members checked in when they arrived, Member Check-In Log here. (The login page is bookmarked on the ipad, you could take the ipad to the members who need to sign in.)
      • Instructors (if there is class) have everything they need
      • That there is no unattended equipment (other than 3D Printers)
      • Pause any unattended laser or cnc jobs report member who left unattended job to staff.
      • That there are no big, unattended messes
      • Encourage members to sweep up their work area. Sweep common spaces as needed.
      • If bathroom trash is full, please empty. Replacement liners are in the utility closet.
      • If paper towels are out, replacements are in the "classes and events" room.
    • Give tours using the Shop Tour Cheat Sheet (check api/events to see if there are any attendees for any tours on your shift)
    • Fill out the End of Shift report at the end of each shift.

Duty Details

Answering the Phone

Shop Techs should answer the phone when it rings 10am - 10pm. You can answer the phone with a greeting such as:

Protohaven, This is Jeff, how can I help you?

If you can help answer their question please do so. Many times the questions are about shop hours, memberships, classes and the like. You can look at the website or direct them to the website if they are able to do that on their own. If there is a question that you don't know please take a message please complete the Phone Message form.

Receiving Mail, Packages, Deliveries

When Mail, Packages or Deliveries come in determine if they are for Protohaven (addressed to Amber) of if the mail is for members and take the following path below.

Member Mail and Packages

Sort the mail for Protohaven or Members. Put the members letters in the mailbox on the entry table indexed by last name.

Put packages on the shelf below the mail boxes. For larger packages or deliveries see below.

Protohaven Mail

Sort out any Protohaven invoices for Amber and put it in the mailbox on Amber's Office Door.

Toss promo catalogs in the paper recycling bin by the printer.

Protohaven Packages

If packages come in addressed to Amber they are usually shop supplies for maintenance or classes, but may not always be for maintenance or classes. Please put these packages on the bottom shelf of the mail rack. Once Amber reviews the contents, she will mark the items as received (if necessary) in Asana at Purchasing Project on Asana.

If the item is a maintenance item there is a black and yellow bin by the front desk that says "Maintenance Receiving" comment on the task that it's in the bin and mark it as complete.

If you can't tell what the thing is for leave it in the shipping box on the mail table and someone will figure it out.

TODO how to identify class purchases.

Large Packages or Deliveries

If a freight delivery is received try to find a space to stash it. If you can determine the member who the delivery is for you can message them on Discord and let them know that it has arrived and that they need to come in and store the delivery.

Large packages the come in the front door can be stashed on the cages or in the corner of the kitchen area. Also let the member know their delivery is here.

Donations

Protohaven does not accept walk-in donations - direct individuals to fill out this form and wait for approval before they drop stuff off. The form is also linked from the donations page on Protohaven's website, if you're directing folks by phone.

This policy exists because well-minded individuals have dropped off everything from non-functioning equipment to bags full of dirty socks. Any donations accepted outside of this process will be the responsibility of the person who accepted them - you'll have to fill out the form and await approval.

Tours

Tours are scheduled when people sign up for them - there's a slot each in the morning and evening.

Shop & Maintenance Tasks

Shop Techs are responsible for progressing (completing or making meaninngful progress on) at least one maintenance task per shift.

Use the tech_ready hotlist for tasks that can be completed quickly and with little coordination:

  1. Find a task you'd like to do
  2. Assign yourself to the task (click on it, click the assignee section, find your name, click)
  3. Do the task, then mark it as complete

If there are no tasks in the above list, post to #techs asking for things you can do to help.

A master list of tasks (many of which may need further conversation) exist at Shop & Maintenance Tasks Project in Asana.

If you need to add a recurring maintenance task, don't do it in Asana - confirm with a Lead that it's necessary, then use this form to add it to our maintenance task generator.

Store and Storage Purchases

All store items (and storage) are paid for on the Square App on the iPad and we do not accept cash.

Click here for a walk-through on how to ring up a sale using Square.

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